CAREIMO INC.
TERMS OF SERVICE
IMPORTANT: PLEASE READ THESE TERMS OF SERVICE CAREFULLY BEFORE USING THE SERVICES. THESE TERMS CONTAIN A BINDING ARBITRATION AGREEMENT AND CLASS ACTION WAIVER (SECTION 18), WHICH AFFECTS YOUR LEGAL RIGHTS. BY ACCESSING OR USING THE SERVICES, YOU AGREE TO BE BOUND BY THESE TERMS.
SECTION 1 – DEFINITIONS
1.1 Defined Terms
For purposes of these Terms of Service (the “Terms”), the following capitalized terms shall have the meanings set forth below. Defined terms shall apply equally to singular and plural forms.
“Account” means a registered user account established to access or use the Services, including both standard User Accounts and Verified Provider Accounts.
“Affiliate” means, with respect to a party, any entity that directly or indirectly controls, is controlled by, or is under common control with such party.
“Anonymous Participation” means content submitted by a Verified Provider that is not publicly associated with the Provider’s Verified Provider Account but is recorded internally by CareIMO for moderation and compliance purposes.
“Arbitration Agreement” means the binding arbitration provisions set forth in Section 18 of these Terms.
“Automated Tools” means any artificial intelligence, machine learning, algorithmic, or other automated systems used by CareIMO to operate, moderate, improve, or secure the Services, as described in Section 3.12.
“CareIMO,” “Company,” “we,” “us,” or “our” means CareIMO Inc., a Delaware corporation, together with its officers, directors, employees, contractors, agents, and Affiliates.
“Clinical Image” means any photograph, radiograph, scan, or other visual depiction of a human or animal body, body part, medical condition, or clinical finding uploaded to the Services.
“Community Guidelines” means the separate community conduct rules published by CareIMO at www.careimo.com/guidelines, as may be amended from time to time.
“Consumer Health Data” means personal information that is linked or reasonably linkable to a User and that identifies the User’s past, present, or future physical or mental health status, as defined under applicable state consumer health data privacy laws.
“Contribution Metrics” means platform-generated statistics associated with a User’s activity, including but not limited to response counts, helpful votes, engagement indicators, and leaderboard rankings.
“Curbside” means the private, access-controlled discussion space within the Services available exclusively to Verified Providers in good standing.
“De-Identified Data” means information that has been aggregated, anonymized, or otherwise processed such that it cannot reasonably be used to identify a specific individual.
“Dispute” means any claim, controversy, or disagreement arising out of or relating to the Services, these Terms, User Content, or the relationship between a User and CareIMO, whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory.
“Feedback” means any suggestions, ideas, enhancement requests, recommendations, feature proposals, or other feedback provided by a User to CareIMO regarding the Services.
“Health Content” means any User Content relating to medical, dental, mental health, veterinary, diagnostic, procedural, pricing, insurance, or other healthcare-related matters.
“Interactive Computer Service” has the meaning set forth under 47 U.S.C. § 230(f)(2), and includes an online platform that hosts, publishes, or transmits third-party content.
“Moderation” means any action taken by CareIMO to review, remove, restrict, suspend, preserve, archive, investigate, or otherwise manage User Content or Account access, whether performed manually or through Automated Tools.
“Paid Services” means any feature, subscription, sponsored placement, or premium service offered by CareIMO for a fee.
“Privacy Policy” means the separate privacy policy published by CareIMO at www.careimo.com/privacy, as may be amended from time to time.
“Protected Health Information” or “PHI” has the meaning assigned under the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”) and its implementing regulations.
“Provider Terms” means the supplemental terms governing Verified Provider participation in the Services, as set forth in Section 12 and any separate Provider addendum.
“Sensitive Personal Information” means categories of personal information that receive heightened protection under applicable law, including but not limited to health-related information, precise geolocation data, and information collected from known children.
“Services” means the CareIMO website (www.careimo.com and all subdomains), mobile applications for iOS and Android, software interfaces, APIs, and any related features, content, functionality, or services provided by CareIMO.
“Third-Party Services” means external services, platforms, tools, or integrations accessed through or in connection with the Services, including but not limited to payment processors (Stripe, Inc.), advertising networks (Google AdSense, Google AdMob), cloud infrastructure providers, authentication services, and analytics services.
“User” or “you” means any individual or entity that accesses, browses, registers for, or otherwise uses the Services, including guests, registered users, and Verified Providers.
“User Content” means any data, text, comments, images, Clinical Images, radiographs, laboratory results, pricing information, questions, responses, metadata, or other materials submitted, posted, uploaded, or transmitted to the Services by a User.
“Verified Provider” means a User whose professional licensure or credentials have been verified by CareIMO at a specific point in time, subject to the limitations set forth in these Terms. Supported provider types include, but are not limited to: MD, DO, NP, PA, DDS, DMD, PT, RDN, Psychologist, OT, SLP, and Veterinarian.
1.2 Interpretive Principles
(a) Headings are for convenience only and shall not affect interpretation. (b) References to statutes include amendments and successor provisions. (c) The terms “including” and “includes” shall mean “including without limitation.” (d) Any ambiguity shall not be construed against the drafting party.
1.3 Incorporation by Reference
The Privacy Policy, Consumer Health Data Privacy Policy, Community Guidelines, Provider Terms, Cookie & Tracking Technologies Policy, Clinical Image Policy, and any additional policies published by CareIMO at www.careimo.com are hereby incorporated into and made part of these Terms by reference. In the event of a conflict between these Terms and any incorporated policy, these Terms shall control unless expressly stated otherwise in the applicable policy.
SECTION 2 – ACCEPTANCE OF TERMS
2.1 Agreement to Terms
By accessing, browsing, or using the Services in any manner, including visiting www.careimo.com or downloading or using the CareIMO mobile application, you acknowledge that you have read, understood, and agree to be bound by these Terms and all incorporated policies. If you do not agree to these Terms, you must immediately discontinue all use of the Services.
2.2 Binding Agreement
These Terms constitute a legally binding agreement between you and CareIMO. Your continued use of the Services after any modification to these Terms constitutes acceptance of the modified Terms as described in Section 21.
2.3 Authority to Bind
If you are using the Services on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms, and the terms “you” and “your” shall refer to both you individually and the organization.
2.4 Guest Access
Certain features of the Services may be accessed without creating an Account. By accessing the Services as a guest, you agree to be bound by these Terms to the extent applicable to your use.
SECTION 3 – NATURE AND SCOPE OF SERVICES
3.1 Platform Function
CareIMO operates an online Interactive Computer Service that enables Users to submit, publish, and view User Content for purposes of structured educational discussion relating to healthcare topics, including but not limited to medical, dental, mental health, veterinary, diagnostic, procedural, pricing, and insurance-related matters. The Services also include a provider directory, provider reputation and leaderboard system, specialty browsing, and the Curbside provider-only discussion area.
The Services function solely as a technology platform that hosts third-party User Content. CareIMO does not create, develop, endorse, verify, validate, supervise, or control the substance of User Content submitted by Users.
3.2 No Healthcare Services
CAREIMO DOES NOT PROVIDE MEDICAL CARE, DENTAL CARE, MENTAL HEALTH SERVICES, VETERINARY SERVICES, DIAGNOSTIC SERVICES, TREATMENT PLANNING, PRESCRIBING SERVICES, INSURANCE SERVICES, OR ANY OTHER PROFESSIONAL HEALTHCARE SERVICES.
CareIMO is not: (a) a healthcare provider; (b) a telemedicine or telehealth provider; (c) a referral service; (d) a medical, dental, or veterinary practice; (e) a diagnostic facility; (f) an insurance carrier or broker; (g) a professional licensing authority; or (h) a pharmacy. The Services are informational and educational only. All Health Content on the platform represents the opinions and experiences of individual Users and should not be treated as professional advice.
3.3 No Provider–Patient Relationship
USE OF THE SERVICES DOES NOT CREATE, AND SHALL NOT BE CONSTRUED TO CREATE, A PHYSICIAN–PATIENT, DENTIST–PATIENT, THERAPIST–CLIENT, VETERINARIAN–CLIENT–PATIENT, OR ANY OTHER PROFESSIONAL DUTY-OF-CARE RELATIONSHIP BETWEEN CAREIMO AND ANY USER, OR BETWEEN ANY USERS, INCLUDING BETWEEN A VERIFIED PROVIDER AND ANY OTHER USER.
Interactions between Users, including interactions involving Verified Providers, do not establish a professional relationship through the Services. Verified Providers who respond to questions on CareIMO are providing general educational information, not individualized professional advice. Users are solely responsible for seeking independent professional advice from appropriately licensed healthcare providers for their specific circumstances.
3.4 Emergency Situations
IF YOU ARE EXPERIENCING A MEDICAL OR VETERINARY EMERGENCY, CALL 911 (OR YOUR LOCAL EMERGENCY NUMBER) IMMEDIATELY. DO NOT RELY ON THE SERVICES FOR EMERGENCY MEDICAL OR VETERINARY NEEDS. CAREIMO IS NOT AN EMERGENCY SERVICE AND CANNOT PROVIDE URGENT MEDICAL ASSISTANCE. IF YOU BELIEVE YOU OR SOMEONE ELSE IS IN IMMEDIATE DANGER, CONTACT EMERGENCY SERVICES BEFORE USING THIS PLATFORM.
3.5 Veterinary Disclaimer
The Services permit discussions regarding animal health and veterinary topics. All veterinary-related Health Content is for general informational purposes only and does not constitute veterinary advice, diagnosis, or treatment. No veterinarian–client–patient relationship (“VCPR”) is formed through the Services. A valid VCPR requires an in-person examination by a licensed veterinarian. Users should consult a licensed veterinarian for their animal’s specific health needs.
3.6 User-Controlled Content; No Editorial Control
User Content is created and controlled solely by the User who submits it. CareIMO does not pre-screen all content and does not guarantee the accuracy, completeness, reliability, legality, or safety of any User Content. CareIMO may engage in Moderation activities at its discretion, whether through manual review or Automated Tools; however, such Moderation does not: (a) create a duty to monitor; (b) create a duty to investigate; (c) constitute editorial control over User Content; or (d) render CareIMO responsible for User Content.
3.7 Section 230 Positioning
CareIMO operates as an Interactive Computer Service provider under 47 U.S.C. § 230. To the fullest extent permitted by law: (a) CareIMO shall not be treated as the publisher or speaker of User Content; (b) CareIMO shall not be liable for actions taken in good faith to restrict access to material considered objectionable, whether or not such material is constitutionally protected; and (c) CareIMO disclaims liability arising from third-party content hosted through the Services. Automated features such as search rankings, leaderboards, Contribution Metrics, content recommendations, and algorithmic content ordering do not constitute editorial endorsement or control of User Content. Nothing in these Terms shall be construed to waive any protections available to CareIMO under federal or state law.
3.8 No Endorsement
The appearance of any User Content, including commentary by a Verified Provider, does not constitute: (a) endorsement by CareIMO; (b) recommendation by CareIMO; (c) validation of credentials beyond the specific verification performed at a single point in time; (d) representation of clinical quality; or (e) confirmation of accuracy. CareIMO does not guarantee that any Verified Provider is currently licensed, insured, in good standing, competent, or appropriate for any particular purpose. Users should independently verify provider credentials through applicable state licensing boards and professional organizations.
3.9 Public Nature of the Platform
The Services are public-facing. User Content submitted to public areas of the Services may be: (a) publicly visible; (b) searchable within the Services; (c) indexed by third-party search engines; (d) cached, archived, copied, or redistributed by third parties; and (e) stored in backup or archival systems. Users assume full responsibility for the content they choose to post. CareIMO strongly advises Users not to include personally identifiable information, such as full names, addresses, phone numbers, social security numbers, or insurance identification numbers, in public posts.
3.10 HIPAA Disclaimer
CAREIMO IS NOT A “COVERED ENTITY” OR “BUSINESS ASSOCIATE” AS THOSE TERMS ARE DEFINED UNDER THE HEALTH INSURANCE PORTABILITY AND ACCOUNTABILITY ACT OF 1996 (“HIPAA”). HIPAA DOES NOT GOVERN THE HEALTH-RELATED INFORMATION YOU VOLUNTARILY SHARE ON THIS PLATFORM. THE SERVICES DO NOT PROVIDE A SECURE, HIPAA-COMPLIANT COMMUNICATION CHANNEL.
By posting Health Content on the Services, you acknowledge that: (a) your posts are publicly visible and are not protected by HIPAA privacy rules; (b) CareIMO has no obligation to protect voluntarily disclosed health information under HIPAA; (c) you assume full responsibility for any health information you choose to disclose; and (d) you should not post information that you would not want to be permanently and publicly accessible, including information about third parties.
3.11 Third-Party Links and External Content
The Services contain links to third-party websites, including links within Verified Provider profiles to provider websites, addresses, and phone numbers. CareIMO does not control, endorse, investigate, or assume responsibility for third-party websites, content, products, or services. Accessing third-party websites is at your own risk, and you should review the terms of service and privacy policies of any third-party website you visit. CareIMO disclaims all liability arising from your use of or reliance on any third-party website or content. The inclusion of any link does not imply affiliation, endorsement, or adoption of the linked content by CareIMO.
3.12 Automated Tools and Future AI Features
CareIMO may use or introduce Automated Tools, including artificial intelligence and machine learning systems, to assist with content moderation, content recommendations, search functionality, spam detection, platform safety, and other operational functions. CareIMO will update these Terms or the applicable incorporated policy if Automated Tools are deployed in ways that materially change how User Content is processed. Automated Tools do not constitute editorial control over User Content, and outputs or actions of Automated Tools do not represent CareIMO’s endorsement of any User Content.
SECTION 4 – ELIGIBILITY
4.1 Age and Legal Capacity
The Services are intended solely for individuals who are at least eighteen (18) years of age and legally capable of entering into binding contracts under applicable law. By accessing or using the Services, you represent and warrant that: (a) you are at least 18 years of age; (b) you possess the legal authority to enter into these Terms; and (c) your use of the Services does not violate any applicable law, regulation, professional obligation, or contractual restriction.
4.2 Geographic Availability
The Services are primarily intended for Users located within the United States. If you access the Services from outside the United States, you do so at your own risk and are solely responsible for compliance with all applicable local laws, including data protection laws. CareIMO makes no representation that the Services are appropriate or available for use in any particular jurisdiction outside the United States.
4.3 Children’s Privacy and COPPA Compliance
CareIMO does not knowingly collect personal information from children under the age of thirteen (13) in compliance with the Children’s Online Privacy Protection Act (“COPPA”). The Services are not directed to children under 13. No person under the age of 18 may create an Account, submit User Content, or use interactive features of the Services. If we learn that we have inadvertently collected personal information from a child under 13, we will take steps to delete such information promptly. Parents or guardians who believe their child under 13 has provided personal information to CareIMO may contact us at support@careimo.com.
4.4 Verification of Eligibility
CareIMO reserves the right to request verification of eligibility at any time and may suspend or terminate access if eligibility requirements are not satisfied.
SECTION 5 – ACCOUNT REGISTRATION, SECURITY, AND MANAGEMENT
5.1 Account Creation
Certain features of the Services require the creation of an Account. When creating an Account, you agree to: (a) provide accurate, current, and complete information, including your username, legal name, date of birth, and current location; (b) maintain and promptly update such information if it changes; (c) not impersonate any person or entity; (d) not misrepresent your affiliation with any person or entity; and (e) not create an Account for deceptive, manipulative, or fraudulent purposes. CareIMO may refuse registration, limit functionality, or suspend Accounts at its sole discretion.
5.2 Account Security
You are solely responsible for: (a) maintaining the confidentiality of your login credentials; (b) restricting access to your Account and devices; and (c) all activity occurring under your Account, whether or not authorized by you. You must immediately notify CareIMO at support@careimo.com of any suspected unauthorized use, breach, or compromise of your Account. CareIMO shall not be liable for losses arising from unauthorized Account access unless caused solely by CareIMO’s gross negligence or willful misconduct.
5.3 Account Limitations and Dual-Role Participation
Unless expressly authorized in writing by CareIMO, an individual may maintain no more than: (a) one (1) standard User Account; and (b) one (1) Verified Provider Account, if applicable. A Verified Provider may maintain a separate standard User Account for purposes of personal participation; however, such Accounts must not be used to: (i) misrepresent identity; (ii) evade Moderation, suspension, or enforcement actions; (iii) artificially influence discussions, amplify content, or manipulate visibility; or (iv) engage in coordinated inauthentic behavior. CareIMO is not obligated to publicly link a Verified Provider Account with a separate standard User Account, and no inference of affiliation shall be drawn absent express disclosure by the User. Creation of multiple Accounts for purposes of deception, policy circumvention, or coordinated manipulation is strictly prohibited. CareIMO reserves the right to consolidate, restrict, suspend, or terminate Accounts that violate these limitations.
5.4 Verified Provider Accounts
Users seeking Verified Provider designation must submit requested credentialing information through CareIMO’s provider onboarding flow. The verification process may include review of: (a) provider type designation; (b) professional license information; (c) National Provider Identifier (NPI) number, where applicable; (d) CDR credential number, where applicable; (e) state license information; and (f) front and back government-issued identification. By submitting such information, you represent and warrant that: (i) all credentials submitted are accurate and authentic; (ii) you hold all required professional licenses in good standing; (iii) you will promptly notify CareIMO of any material change to your licensure or credential status, including but not limited to disciplinary action, investigation, suspension, restriction, probation, or revocation; and (iv) you will comply with all applicable professional obligations and ethical standards.
Verification reflects the status of submitted documentation at the time of CareIMO’s review only. CareIMO does not conduct ongoing monitoring of licensure status, disciplinary records, malpractice history, or insurance coverage. Verification does not constitute endorsement, certification of competence, evaluation of clinical quality, or a guarantee that the Verified Provider is appropriate for any particular purpose. CareIMO may revoke, suspend, or downgrade verification status at any time in its sole discretion.
5.5 Provider Participation Modes
Verified Providers may participate in the Services in the following capacities:
(a) Provider Participation: content is displayed in association with the Provider’s Verified Provider Account, including credentials and verification badge;
(b) Anonymous Provider Participation: content is displayed with a “Verified Provider” designation but is not publicly associated with the Provider’s named profile; however, CareIMO retains full identity records internally for moderation, safety, and legal compliance purposes; or
(c) User Participation: the Provider participates using their standard User Account without any provider designation.
The available participation modes may vary by context. For example, Curbside enforces provider-only participation modes, and Providers with incomplete or rejected verification may lose access to provider-specific posting modes. CareIMO reserves the right to disclose any Provider’s identity if required by law, subpoena, court order, valid legal process, or to address imminent safety concerns.
5.6 Contribution Metrics and Leaderboards
CareIMO may track, calculate, and display Contribution Metrics associated with User Accounts, which may include number of responses posted, helpful votes received, engagement activity, participation longevity, community interaction data, and other platform-generated activity indicators. CareIMO may display such metrics through contribution scores, percentile bands, rankings, or leaderboard-style presentations.
Contribution Metrics reflect platform activity only and do not constitute: (a) endorsement; (b) certification; (c) evaluation of professional competence; (d) representation of clinical quality; or (e) guarantee of accuracy. CareIMO reserves the right to modify, recalibrate, suspend, or discontinue any Contribution Metric methodology at any time without notice. Contribution Metrics do not guarantee prominence, placement, discoverability, visibility, or inclusion in any directory or leaderboard feature. CareIMO retains sole discretion over display order, ranking logic, and visibility algorithms.
5.7 Prohibition on Metric Manipulation and Self-Amplification
Users may not use multiple Accounts, coordinated activity, automated tools, or any other means to: (a) artificially inflate Contribution Metrics; (b) create false impressions of consensus, authority, or independent validation; (c) upvote, rate, or otherwise interact with their own content for purposes of manipulation; (d) coordinate engagement manipulation; (e) circumvent ranking, visibility, or contribution metrics; (f) amplify their own content deceptively; or (g) otherwise distort ranking or leaderboard results. CareIMO may monitor activity and engagement patterns, investigate suspicious activity, and take enforcement action, including suspension or termination of any Accounts involved.
5.8 No Property Interest
Accounts are licensed, not owned. Users acquire no property interest in their Account, username, verification status, Contribution Metrics, leaderboard position, or platform visibility. CareIMO reserves the right to modify, reclaim, disable, or remove Accounts or usernames in its discretion.
5.9 Suspension and Termination
CareIMO may suspend, restrict, or terminate any Account, with or without notice, if: (a) these Terms, the Community Guidelines, or any other incorporated policy are violated; (b) User Content creates legal, regulatory, or reputational risk; (c) fraudulent or deceptive conduct is suspected; (d) inaccurate credentialing information is provided or a Provider fails to report a material credential change; (e) suspension is necessary to protect Users, third parties, or the integrity of the Services; or (f) the Account has been inactive for an extended period as determined by CareIMO. Suspension does not limit CareIMO’s other rights or remedies.
SECTION 6 – USER CONTENT; LICENSE; DATA RIGHTS
6.1 Responsibility for User Content
You are solely responsible for all User Content you submit, post, upload, transmit, or otherwise make available through the Services. CareIMO does not assume responsibility for User Content and does not guarantee its accuracy, completeness, legality, or reliability. You represent and warrant that: (a) you own or control all rights necessary to submit the User Content; (b) the User Content does not violate any applicable law; (c) the User Content does not infringe, misappropriate, or violate the rights of any third party, including intellectual property rights, privacy rights, and publicity rights; (d) the User Content does not contain Protected Health Information of a third party disclosed in violation of applicable law; (e) the User Content does not constitute defamation, fraud, or unlawful misrepresentation; and (f) the User Content complies with these Terms and the Community Guidelines.
6.2 License Grant to CareIMO
By submitting User Content, you grant to CareIMO a worldwide, non-exclusive, royalty-free, fully paid, transferable, sublicensable (through multiple tiers), irrevocable, and perpetual license to: (a) host, store, cache, reproduce, display, perform, publish, distribute, and transmit such User Content in any media format or channel now known or hereafter developed; (b) reformat, adapt, technically modify, translate, index, and create metadata for such User Content; (c) incorporate such User Content into platform features, including search results, recommendations, algorithmic displays, Contribution Metrics, leaderboards, and directories; (d) use such User Content in connection with operating, improving, maintaining, securing, marketing, and promoting the Services; (e) create derivative works solely for technical, formatting, analytical, or operational purposes; and (f) use such User Content for machine learning, artificial intelligence, data analysis, research, and product improvement purposes; provided that any use of personally identifiable health information for purposes described in subsection (f) shall be subject to de-identification or aggregation as described in Section 6.4 and governed by the Privacy Policy.
This license continues for so long as the User Content remains on the Services and survives termination or deletion of your Account as necessary for: (i) legal compliance; (ii) archival integrity and backup retention; (iii) enforcement of these Terms; (iv) dispute resolution and defense of claims; (v) maintaining the integrity and continuity of discussion threads; and (vi) preserving the historical record of the Services.
6.3 Moral Rights Waiver
To the fullest extent permitted by applicable law, you irrevocably waive and agree not to assert any “moral rights” or equivalent rights, including rights of attribution and integrity, that you may have in User Content submitted to the Services. Where moral rights cannot be waived, you agree not to exercise such rights in a manner that interferes with CareIMO’s exercise of the license granted in Section 6.2.
6.4 Clinical Image License
By uploading a Clinical Image, you grant CareIMO the license set forth in Section 6.2 and additionally represent and warrant that: (a) you are the subject of the Clinical Image, or you have obtained all necessary written or informed consents from the subject (or the subject’s parent or legal guardian, if the subject is a minor) to upload and publicly display the Clinical Image on the Services; (b) the Clinical Image does not depict the genitalia, pubic area, or other intimate body parts of any person under 18 years of age, regardless of context or purpose; (c) you have reviewed and agree to the Clinical Image Policy set forth in Section 8; and (d) you understand that Clinical Images, once posted, may be publicly visible, searchable, and cached by third parties. You irrevocably waive any rights of privacy or publicity with respect to Clinical Images you upload to the extent permitted by applicable law.
6.5 De-Identified and Aggregated Data
CareIMO may create De-Identified Data derived from User Content, platform activity, usage patterns, engagement metrics, and other data generated through the Services. De-Identified Data may be used, analyzed, licensed, published, distributed, sold, or otherwise commercialized by CareIMO without restriction for purposes including but not limited to: analytics, academic and clinical research, healthcare transparency reporting, industry insights, statistical modeling, benchmarking, product development, and other lawful commercial purposes.
Users acknowledge and agree that: (a) De-Identified Data does not constitute personal information; (b) CareIMO retains all rights, title, and interest in De-Identified Data; (c) Users have no ownership interest in aggregated or anonymized datasets; and (d) Users are not entitled to compensation for commercial use of De-Identified Data. CareIMO shall implement reasonable technical and organizational measures designed to prevent re-identification of De-Identified Data.
6.6 Feedback
If you provide Feedback to CareIMO, you hereby assign to CareIMO all right, title, and interest in and to such Feedback, including all intellectual property rights therein. CareIMO shall be free to use, reproduce, disclose, commercialize, and otherwise exploit any Feedback without restriction, attribution, or compensation to you. You agree that CareIMO is not obligated to implement any Feedback, and that no Feedback shall be considered confidential or proprietary to you.
6.7 No Obligation to Publish or Maintain
CareIMO has no obligation to: (a) publish any User Content; (b) maintain User Content in active status; (c) provide copies of User Content upon request; or (d) restore deleted, removed, or archived User Content. CareIMO may remove, restrict, archive, redact, disable, reformat, or otherwise modify the presentation of User Content at its sole discretion.
6.8 Account Deletion and Content Retention
Users may request closure of their Account at any time through Account settings or by contacting support@careimo.com. Upon Account closure: (a) your access credentials will be disabled; (b) personal registration information will be removed or anonymized in accordance with the Privacy Policy and applicable law; and (c) User Content that you posted in public discussion threads may remain accessible in anonymized or de-identified form to preserve the integrity of existing conversations, unless CareIMO determines removal is legally required or otherwise appropriate.
CareIMO reserves the right to retain, display, archive, preserve, or maintain User Content after Account deletion for purposes including: (i) maintaining the integrity and continuity of discussion threads; (ii) preserving the historical record of the Services; (iii) complying with legal obligations, including data preservation requirements; (iv) defending or asserting legal claims; (v) enforcing these Terms; and (vi) protecting the rights, safety, or property of CareIMO, Users, or third parties. Where content is retained after Account deletion, CareIMO will make commercially reasonable efforts to dissociate the content from your personal identity.
6.9 Data Export
CareIMO intends to provide Users with the ability to export their own User Content and Account data. This feature is under development. Until the data export feature is available, Users may request a copy of their data by contacting support@careimo.com, and CareIMO will fulfill such requests within a commercially reasonable timeframe, subject to identity verification and applicable legal requirements.
6.10 Content Preservation and Legal Compliance
Notwithstanding any deletion or data export request, CareIMO may preserve User Content, Account data, and associated metadata where: (a) required by law, regulation, or valid legal process; (b) necessary to comply with a litigation hold, subpoena, court order, or government investigation; (c) necessary for internal investigations of Terms violations; (d) necessary to enforce these Terms; or (e) necessary to protect the safety of Users or third parties. Deletion requests do not guarantee complete removal from backups, archival systems, cached copies, or residual storage.
6.11 Accuracy and Reliance Disclaimer
User Content may contain inaccuracies, errors, opinions, incomplete information, outdated information, or subjective interpretations. CareIMO does not verify the accuracy of User Content, including Health Content submitted by Verified Providers. Any reliance on User Content is at your own risk. CareIMO shall not be liable for any decisions, actions, health outcomes, or other consequences resulting from reliance on User Content.
SECTION 7 – POSTING ON BEHALF OF THIRD PARTIES
7.1 General Provisions
The Services permit Users to submit User Content relating to another individual, including but not limited to a minor child, dependent, elderly person, spouse, or any third party. The Services also permit Users to submit User Content relating to animals, including pets and other animals under the User’s care.
7.2 Consent and Authority
If you submit User Content relating to another individual, you represent and warrant that: (a) you have lawful authority to share such information, including but not limited to parental, guardian, caretaker, or power-of-attorney authority; (b) you have obtained all necessary consents required by applicable law, including privacy and medical consent laws; (c) the disclosure does not violate any privacy, confidentiality, fiduciary, or professional obligation; and (d) the content complies with all applicable laws and regulations. You assume full responsibility and liability for any consequences arising from submission of such content, including claims relating to privacy violations, lack of consent, unauthorized disclosure, or emotional distress.
7.3 Content About Minors
When posting health-related content about a minor child (any person under 18 years of age), you must: (a) be the parent or legal guardian of the child, or have explicit written authorization from the parent or legal guardian; (b) not include the child’s full name, date of birth, school name, address, or other directly identifying information; (c) not upload photographs showing the child’s face in a manner that could reasonably identify the child; and (d) not upload any image depicting the genitalia, pubic area, buttocks, or other intimate body parts of a minor, regardless of context, medical purpose, or the relationship of the uploader to the minor. Users seeking advice regarding pediatric concerns involving intimate areas should consult a licensed healthcare provider directly rather than uploading images to the Services.
7.4 Content About Animals
When posting about an animal, you represent and warrant that: (a) you are the owner, legal guardian, or authorized caretaker of the animal; (b) any images uploaded are of an animal under your care or ownership; and (c) the content complies with all applicable animal welfare and veterinary practice laws. All veterinary-related discussions are subject to the veterinary disclaimer in Section 3.5.
7.5 Removal Requests for Third-Party Content
If CareIMO receives a credible request from an individual (or their parent, guardian, or legal representative) asserting that User Content contains their identifiable information posted without authorization, CareIMO may, in its sole discretion: (a) remove or restrict the content; (b) request documentation of identity and authority from the requester; (c) suspend or terminate Accounts involved; (d) preserve relevant records for legal compliance; and (e) cooperate with lawful investigations or legal proceedings as required by law. CareIMO is not obligated to verify consent prior to initial publication of User Content, but will respond to credible removal requests in a timely manner.
SECTION 8 – CLINICAL IMAGES
8.1 Purpose and Scope
The Services permit the upload of Clinical Images solely for the purpose of facilitating educational healthcare discussions. This Section governs all Clinical Images uploaded to the Services and supplements the general User Content provisions of Section 6 and the third-party posting provisions of Section 7.
8.2 Upload Requirements and Consent
Before uploading any Clinical Image, you must confirm through the platform’s consent interface that: (a) you have the legal right to upload the image; (b) if the image depicts another person, you have obtained that person’s informed consent (or, if the subject is a minor, the written consent of their parent or legal guardian) specifically authorizing upload and public display of the Clinical Image on the Services; (c) the image is uploaded solely for the purpose of educational health discussion; (d) the image is limited to the relevant clinical area and is not sexually suggestive or gratuitous; and (e) the image accurately depicts the condition shown and has not been materially altered or digitally manipulated to misrepresent a clinical condition.
8.3 Absolute Prohibition on Minor Intimate Imagery
THE UPLOAD, POSTING, OR TRANSMISSION OF IMAGES DEPICTING THE GENITALIA, PUBIC AREA, BUTTOCKS, OR OTHER INTIMATE BODY PARTS OF A MINOR (ANY PERSON UNDER 18 YEARS OF AGE) IS STRICTLY AND ABSOLUTELY PROHIBITED, REGARDLESS OF PURPOSE, CONTEXT, CLAIMED MEDICAL NECESSITY, OR THE RELATIONSHIP OF THE UPLOADER TO THE MINOR. THIS PROHIBITION APPLIES EVEN WHERE THE CONTENT IS SUBMITTED FOR PURPORTED MEDICAL OR EDUCATIONAL DISCUSSION BY A PARENT, GUARDIAN, OR HEALTHCARE PROVIDER.
Violation of this prohibition will result in immediate and permanent Account termination. CareIMO will preserve all content, metadata, and associated records and may report apparent violations to the National Center for Missing and Exploited Children (NCMEC) and applicable law enforcement authorities.
8.4 CSAM Reporting Obligations
In accordance with 18 U.S.C. § 2258A and the REPORT Act, CareIMO will: (a) report any apparent child sexual abuse material (CSAM) to the National Center for Missing and Exploited Children (NCMEC) CyberTipline as soon as reasonably possible after obtaining actual knowledge; (b) preserve all content, metadata, IP addresses, and associated records related to any such report for a minimum of one (1) year; and (c) cooperate fully with law enforcement investigations and legal process relating to CSAM. CareIMO may employ hash-matching technology and other detection tools to identify known CSAM.
8.5 Adult Clinical Images
Clinical Images of adult intimate body parts may be permitted solely where: (a) the individual depicted is at least eighteen (18) years of age; (b) the image is submitted strictly for legitimate medical or educational discussion; (c) the image is limited to the relevant clinical area and is not sexually suggestive, gratuitous, or pornographic; (d) the image does not depict sexual activity; and (e) the image complies with applicable law. CareIMO reserves the right to remove, crop, blur, or otherwise modify any Clinical Image at its sole discretion to protect privacy, maintain platform standards, or comply with applicable law.
8.6 Image Moderation
CareIMO may employ automated detection tools (including hash-matching and image classification technology), manual review processes, and community reporting mechanisms for Clinical Images. CareIMO reserves the right to: (a) remove any image that violates these Terms or is otherwise objectionable in CareIMO’s sole judgment; (b) flag images for additional review before or after publication; (c) restrict or revoke image upload privileges for any User; and (d) take any other action necessary to maintain platform safety and compliance.
8.7 Prohibition on AI-Generated and Materially Altered Clinical Images
Users may not upload Clinical Images that are: (a) entirely artificially generated; (b) materially digitally altered to misrepresent the nature, severity, or existence of a clinical condition; (c) stock photographs presented as personal clinical images; or (d) otherwise misleading as to the identity of the subject or the nature of the condition depicted.
SECTION 9 – PROHIBITED CONDUCT
Users agree not to engage in any of the following conduct in connection with the Services. This list is not exhaustive, and CareIMO reserves the right to determine, in its sole discretion, what conduct violates these Terms.
9.1 Prohibited Healthcare Activities
Verified Providers and other Users may not: (a) provide individualized diagnoses directed to a specific identifiable individual through the Services; (b) prescribe medications, therapies, or medical devices; (c) establish treatment plans tailored to an identifiable person; (d) order or interpret diagnostic tests for specific individuals; (e) create or imply the formation of a provider–patient, dentist–patient, therapist–client, or veterinarian–client–patient relationship; or (f) represent that the Services constitute telemedicine, telehealth, or professional care. All discussions must remain general, educational, and informational in nature.
9.2 Defamation and False Statements
Users may not submit User Content that: (a) contains knowing or reckless false statements of fact; (b) presents unverified allegations as established factual assertions; (c) materially misrepresents information; (d) harms or is intended to harm the reputation of any individual or entity without lawful basis; (e) alleges illegal, unethical, or unprofessional conduct without reasonable factual foundation; or (f) otherwise constitutes defamation, trade libel, or tortious interference under applicable law. Users are solely responsible for the accuracy of factual representations contained in User Content.
9.3 Prohibition on Identifying Providers in Connection with Allegations
To reduce reputational and legal risk, Users may not: (a) identify specific healthcare providers, clinics, hospitals, practices, or identifiable professionals in connection with allegations of misconduct, malpractice, fraud, negligence, or wrongdoing; (b) post information reasonably capable of identifying a specific provider when coupled with accusations or negative allegations; or (c) attempt to circumvent this restriction through indirect identifiers, coded language, or other means. CareIMO may remove content that presents defamation or reputational risk at its discretion.
9.4 Privacy Violations and Protected Health Information
Users may not post: (a) Protected Health Information of any third party without lawful authorization; (b) identifiable medical or health records belonging to another person; (c) personal identifying information of another individual (such as full name, address, phone number, email, social security number, or insurance ID) without that individual’s consent; (d) confidential information obtained in violation of law, professional duty, or contractual obligation; or (e) non-consensual intimate images of any person. Users are solely responsible for ensuring compliance with HIPAA and other applicable privacy laws when submitting content.
9.5 Harassment, Abuse, and Threats
Users may not submit content that: (a) is threatening, abusive, harassing, bullying, or intimidating; (b) contains hate speech, slurs, or discriminatory language; (c) promotes, glorifies, or incites violence or self-harm; (d) targets individuals based on protected characteristics including race, ethnicity, gender, gender identity, sexual orientation, religion, disability, age, or national origin; (e) constitutes stalking, doxxing, or unwanted repeated contact; or (f) is intended to silence, intimidate, or retaliate against another User. CareIMO reserves the right to remove content that threatens safety and to report threats to law enforcement.
9.6 Fraud, Impersonation, and Misrepresentation
Users may not: (a) impersonate another individual, entity, or organization; (b) misrepresent their credentials, licensure, professional status, or qualifications; (c) falsify verification documentation or credentialing information; (d) create false or misleading User Content for deceptive purposes; or (e) engage in any other form of deceptive conduct on the Services.
9.7 Platform Manipulation and Spam
Users may not: (a) use multiple Accounts to manipulate engagement metrics, discussions, or rankings; (b) artificially inflate Contribution Metrics; (c) coordinate inauthentic behavior with other Users or third parties; (d) interfere with ranking, search, or visibility algorithms; (e) engage in automated scraping, bot activity, or unauthorized data extraction; (f) distribute spam, chain messages, pyramid schemes, or unsolicited commercial messages; or (g) use the Services to send bulk messages, advertisements, or solicitations without CareIMO’s written consent.
9.8 Illegal Activity
Users may not use the Services to: (a) engage in conduct that violates any applicable federal, state, or local law or regulation; (b) facilitate illegal transactions or activities; (c) distribute unlawful materials; (d) promote or facilitate the unauthorized practice of medicine, dentistry, veterinary medicine, or other licensed professions; (e) engage in money laundering or terrorist financing; or (f) violate export control or sanctions laws.
9.9 Security Interference
Users may not: (a) attempt unauthorized access to the Services, other Accounts, or connected systems or networks; (b) interfere with the proper operation, integrity, or performance of the Services; (c) reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of any portion of the Services; (d) introduce malware, viruses, trojan horses, worms, logic bombs, or other malicious code; (e) probe, scan, or test the vulnerability of any system or network connected to the Services; (f) circumvent any security, authentication, rate-limiting, or access-control measures; or (g) access or attempt to access any portion of the Services that you are not authorized to access.
9.10 Sexually Explicit Content
The Services are intended solely for healthcare-related discussion. Users may not submit sexually explicit, pornographic, or obscene content. Adult Clinical Images are permitted solely under the narrow conditions set forth in Section 8.5. The absolute prohibition on minor intimate imagery set forth in Section 8.3 applies at all times without exception.
9.11 Commercial Solicitation
Users may not use the Services for commercial solicitation, advertising, promotion, or marketing of products or services without CareIMO’s prior written consent, except where expressly permitted through CareIMO’s advertising or sponsorship programs.
9.12 Enforcement and Moderation Authority
CareIMO may investigate potential violations of this Section and may, at its sole discretion: (a) issue warnings; (b) remove or restrict User Content; (c) suspend or terminate Accounts temporarily or permanently; (d) restrict access to specific features; (e) preserve records for legal purposes; (f) report unlawful conduct to authorities, including law enforcement and professional licensing boards; or (g) take any other action deemed necessary to protect the Services, Users, or third parties. Failure to enforce any provision at any time does not constitute a waiver of CareIMO’s enforcement rights.
SECTION 10 – INTELLECTUAL PROPERTY
10.1 CareIMO’s Intellectual Property
The Services, including all software, source code, object code, algorithms, data structures, design elements, text, graphics, logos, icons, images, audio clips, video clips, data compilations, page layouts, user interface design, and proprietary technology, are owned by or licensed to CareIMO and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property laws. The CareIMO name, CareIMO logo, “Curbside,” and all related names, logos, product and service names, designs, and slogans are trademarks of CareIMO Inc. or its Affiliates. You may not use these marks without CareIMO’s prior written permission.
10.2 Limited License to Users
Subject to your compliance with these Terms, CareIMO grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Services solely for your personal, non-commercial purposes (or, for Verified Providers, for the professional purposes contemplated by these Terms). This license does not include the right to: (a) modify, copy, or create derivative works based on the Services; (b) use the Services for any commercial purpose not expressly authorized; (c) use data mining, robots, scrapers, or similar automated data gathering tools on the Services; (d) frame, mirror, or use meta-tags associated with the Services; (e) download, store, or redistribute any substantial portion of the content on the Services; or (f) use the Services in any manner that could damage, disable, overburden, or impair the Services.
10.3 DMCA Notice-and-Takedown Procedure
CareIMO respects the intellectual property rights of others and complies with the Digital Millennium Copyright Act, 17 U.S.C. § 512 (“DMCA”). If you believe that your copyrighted work has been copied in a way that constitutes copyright infringement and is accessible through the Services, please provide CareIMO’s designated copyright agent with a written notification containing all of the following:
(a) A physical or electronic signature of the copyright owner or a person authorized to act on the owner’s behalf;
(b) Identification of the copyrighted work claimed to have been infringed (or, if multiple works are covered by a single notification, a representative list);
(c) Identification of the material that is claimed to be infringing, and information reasonably sufficient to permit CareIMO to locate the material on the Services (such as a URL);
(d) Your contact information, including your name, mailing address, telephone number, and email address;
(e) A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and
(f) A statement, made under penalty of perjury, that the information in the notification is accurate, and that you are the copyright owner or are authorized to act on the owner’s behalf.
Please be aware that under 17 U.S.C. § 512(f), you may be liable for damages, including attorneys’ fees, if you knowingly materially misrepresent that material is infringing.
10.4 DMCA Counter-Notification
If you believe your User Content was wrongly removed or disabled pursuant to a DMCA takedown notice, you may submit a written counter-notification to CareIMO’s designated copyright agent containing: (a) your physical or electronic signature; (b) identification of the material that was removed or disabled and the location at which it appeared before removal; (c) a statement under penalty of perjury that you have a good faith belief that the material was removed or disabled as a result of mistake or misidentification; (d) your name, mailing address, and telephone number; and (e) a statement that you consent to the jurisdiction of the federal courts in the District of Delaware and that you will accept service of process from the party who submitted the original DMCA notice (or an agent of such party). Upon receipt of a valid counter-notification, CareIMO will forward it to the original complainant and may restore the removed material within 10 to 14 business days, unless the complainant files a court action.
10.5 Repeat Infringer Policy
In accordance with the DMCA and other applicable law, CareIMO will terminate the Accounts of Users who are determined to be repeat infringers of intellectual property rights in appropriate circumstances. CareIMO may also terminate Accounts based on a single instance of infringement at its sole discretion.
10.6 Designated Copyright Agent
CareIMO’s designated copyright agent for DMCA notices and counter-notifications is:
CareIMO Inc.
c/o Republic Registered Agent LLC
262 Chapman Rd, Ste 240
Newark, DE 19702
Email: support@careimo.com
Subject Line: “DMCA Notice” or “DMCA Counter-Notification”
10.7 Trademark Claims
If you believe that any content on the Services infringes your trademark rights, please contact support@careimo.com with a detailed description of the trademark, the allegedly infringing content and its location on the Services, and documentation of your trademark rights (such as registration certificate or evidence of common-law rights).
SECTION 11 – PRIVACY, DATA COLLECTION, COOKIES, AND STATE PRIVACY RIGHTS
11.1 Privacy Policy
CareIMO’s collection, use, disclosure, retention, and protection of personal information is governed by the Privacy Policy, available at www.careimo.com/privacy. By using the Services, you consent to CareIMO’s data practices as described in the Privacy Policy. The Privacy Policy is incorporated into these Terms by reference.
11.2 Categories of Information Collected
CareIMO collects the following categories of information:
(a) Information You Provide Directly: registration data (username, legal name, date of birth, location), profile information, User Content (including Health Content and Clinical Images), provider credentialing documentation, payment information (processed by Stripe; CareIMO does not store credit card numbers), communications with CareIMO, and Feedback.
(b) Information Collected Automatically: IP addresses, device identifiers (including advertising identifiers), device type and model, operating system and version, browser type and version, mobile carrier, referring and exit URLs, pages and screens visited, time and date of visits, time spent on pages, click and scroll patterns, search queries, geolocation data (city-level from IP address, and precise geolocation only with your consent), crash reports and diagnostic data, and other usage data.
(c) Information from Third Parties: identity verification data for provider credentialing, publicly available professional license information, and data from advertising and analytics partners.
11.3 Third-Party Services That Process Your Data
The Services use the following Third-Party Services that may collect or process your information:
(a) Stripe, Inc.: processes all payment transactions for Paid Services. Stripe collects payment card details, billing address, and transaction data directly. CareIMO does not receive or store your full credit card number. Stripe’s services are governed by its own terms of service and privacy policy available at stripe.com/privacy.
(b) Google AdSense and Google AdMob: deliver contextual and personalized advertisements within the Services. These services may use cookies, mobile advertising identifiers, and similar technologies to collect data about your interactions with advertisements. Google’s advertising practices are governed by Google’s Privacy Policy and Ads Settings.
(c) Cloud Infrastructure Providers: CareIMO uses third-party cloud infrastructure services for hosting, data storage, computing, authentication, and other operational functions. These providers process data on CareIMO’s behalf under contractual data processing agreements.
(d) Analytics Services: CareIMO may use analytics services to understand usage patterns, diagnose technical issues, and improve the Services. These services may collect usage data, device information, and performance metrics.
11.4 Cookies and Tracking Technologies
CareIMO and its Third-Party Services use cookies, web beacons, pixels, mobile SDKs, local storage, and similar tracking technologies. These technologies fall into the following categories:
(a) Strictly Necessary: essential for the Services to function (e.g., authentication, security, load balancing). These cannot be disabled.
(b) Functional: remember your preferences and settings (e.g., language, default specialty, display preferences).
(c) Analytics and Performance: help CareIMO understand how the Services are used, measure performance, and identify errors.
(d) Advertising and Targeting: used by Google AdSense/AdMob and other advertising partners to deliver relevant advertisements, measure advertising effectiveness, limit ad frequency, and build user profiles for interest-based advertising.
For detailed information about specific cookies used by the Services, their purposes, duration, and your control options, please see our Cookie & Tracking Technologies Policy at www.careimo.com/cookies. You may manage your cookie preferences through our cookie preference center accessible via the Services.
11.5 Do Not Track and Global Privacy Control
CareIMO honors Global Privacy Control (GPC) signals in accordance with applicable law, including the California Consumer Privacy Act as amended. When CareIMO detects a valid GPC signal, CareIMO will treat it as a request to opt out of the “sale” or “sharing” of personal information for the associated browser or device. CareIMO does not currently respond to Do Not Track (DNT) browser signals, as there is no universally accepted industry standard for DNT compliance.
11.6 Health Data as Sensitive Personal Information
Under the California Consumer Privacy Act as amended by the California Privacy Rights Act (“CCPA/CPRA”), health-related information constitutes Sensitive Personal Information. Under Washington’s My Health My Data Act (“MHMDA”), Consumer Health Data receives heightened protection. CareIMO provides mechanisms for Users in applicable jurisdictions to exercise their rights regarding Sensitive Personal Information and Consumer Health Data, including the right to limit the use and disclosure of such information. For details, see Section 11.8 and the Privacy Policy.
11.7 “Do Not Sell or Share My Personal Information”
CareIMO’s use of advertising cookies from Google AdSense and AdMob may constitute a “sale” or “sharing” of personal information under certain state privacy laws, including the CCPA/CPRA. CareIMO provides a “Do Not Sell or Share My Personal Information” link accessible from the footer of www.careimo.com and within the mobile application settings. CareIMO also provides a “Limit the Use of My Sensitive Personal Information” link where required by applicable law. You may exercise these rights at any time without creating an Account.
11.8 State Privacy Rights
Depending on your state of residence, you may have certain rights regarding your personal information under applicable state privacy laws, including but not limited to the California Consumer Privacy Act as amended (CCPA/CPRA), the Washington My Health My Data Act (MHMDA), the Virginia Consumer Data Protection Act (VCDPA), the Colorado Privacy Act (CPA), the Connecticut Data Privacy Act (CTDPA), and other state consumer privacy laws. These rights may include:
(a) Right to Know: the right to request that CareIMO disclose the categories and specific pieces of personal information collected about you;
(b) Right to Delete: the right to request deletion of your personal information, subject to certain legal exceptions;
(c) Right to Correct: the right to request correction of inaccurate personal information;
(d) Right to Opt Out: the right to opt out of the sale or sharing of your personal information, and the right to opt out of targeted advertising and certain profiling activities;
(e) Right to Limit: the right to limit the use and disclosure of your Sensitive Personal Information;
(f) Right to Data Portability: the right to receive your personal information in a portable and readily usable format;
(g) Right to Non-Discrimination: the right not to receive discriminatory treatment for exercising your privacy rights; and
(h) Right to Appeal: the right to appeal a denial of your privacy request.
To exercise any of these rights, please contact support@careimo.com or use the privacy controls available in your Account settings. You may also designate an authorized agent to submit requests on your behalf by providing signed written authorization. CareIMO will verify your identity before fulfilling any request. CareIMO will not discriminate against you for exercising your rights. For complete details on how to exercise these rights, please see the Privacy Policy.
11.9 International Data Transfers
If you access the Services from outside the United States, you understand and agree that your information will be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country. By using the Services, you consent to the transfer of your information to the United States. If CareIMO expands to serve Users in jurisdictions with additional data protection requirements (such as the European Economic Area, United Kingdom, or Switzerland), CareIMO will update the Privacy Policy and these Terms to address applicable requirements, including lawful data transfer mechanisms.
11.10 Data Retention
CareIMO retains personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce these Terms. Specific retention periods vary by data category and are described in the Privacy Policy. When personal information is no longer needed, CareIMO will delete or anonymize it in accordance with its data retention schedule, subject to legal holds and other preservation obligations described in Section 6.10.
11.11 FTC Health Breach Notification
In the event of a breach of security involving your identifiable health-related information, CareIMO will provide notification in accordance with the FTC Health Breach Notification Rule (16 C.F.R. Part 318), applicable state breach notification laws, and any other applicable requirements. CareIMO will notify affected Users without unreasonable delay and in any event within the timeframes required by applicable law.
11.12 Law Enforcement and Government Requests
CareIMO may disclose personal information and User Content to law enforcement, government agencies, or other third parties when CareIMO in good faith believes disclosure is: (a) required by applicable law, regulation, legal process, subpoena, court order, or enforceable governmental request; (b) necessary to enforce these Terms, investigate potential violations, or detect and prevent fraud, security incidents, or technical issues; (c) necessary to protect the rights, property, or safety of CareIMO, its Users, or the public; or (d) necessary to respond to an emergency involving danger of death or serious physical injury. Where legally permitted, CareIMO will attempt to notify affected Users before disclosing their information in response to legal process.
SECTION 12 – ADDITIONAL TERMS FOR VERIFIED PROVIDERS
This Section applies to all Verified Providers and supplements the general Terms applicable to all Users. In the event of a conflict between this Section and the general Terms, this Section shall control for Verified Providers.
12.1 Scope and Limitations of Verification
CareIMO’s verification process is limited to confirming that, at the time of review, the Provider submitted documentation consistent with active professional licensure or credentialing. Specifically, CareIMO may verify: (a) the identity of the applicant against submitted government-issued identification; (b) the existence and active status of a professional license, NPI number, or CDR credential as of the date of review; and (c) consistency between submitted information and publicly available licensing databases, where feasible.
CareIMO expressly does not: (a) evaluate clinical competence, quality of care, or bedside manner; (b) conduct criminal background checks; (c) monitor ongoing licensure, disciplinary, or malpractice status after initial verification; (d) verify malpractice insurance coverage; (e) assess fitness to practice; or (f) confirm board certification or specialty training beyond what is reflected in submitted documentation. Users should independently verify provider credentials through applicable state licensing boards, the National Practitioner Data Bank (where accessible), and professional organizations.
12.2 Provider Obligations
As a Verified Provider, you agree to: (a) maintain accurate and current credential information on your Account at all times; (b) immediately notify CareIMO at support@careimo.com of any material change to your licensure or credential status, including but not limited to suspension, restriction, probation, revocation, voluntary surrender, disciplinary investigation, or any action by a licensing authority; (c) frame all responses on the platform as general educational information and general considerations for discussion with an in-person provider, not individualized advice directed at a specific person’s situation; (d) not provide specific diagnoses, prescriptions, or treatment plans to identifiable individuals through the Services; (e) comply with all applicable professional standards, ethical obligations, codes of conduct, and laws governing your licensure and professional practice; (f) not engage in any activity on the platform that would violate the rules or regulations of your licensing authority or professional organization; (g) maintain any professional liability (malpractice) insurance required by your licensing jurisdiction; and (h) comply with all applicable advertising and marketing regulations for healthcare professionals in your jurisdiction.
12.3 Curbside Discussion Space
Curbside is an access-controlled discussion space available exclusively to Verified Providers whose verification is current and in good standing. Content posted in Curbside is restricted to verified participants and is not publicly accessible to general Users or guests. However, Curbside discussions remain subject to these Terms, the Community Guidelines, and CareIMO’s Moderation authority. CareIMO may access and review Curbside content for safety, legal compliance, quality assurance, and enforcement purposes. Access to Curbside may be revoked if verification status is suspended, rejected, or revoked. Providers with incomplete or rejected verification will be directed to complete the verification flow before accessing Curbside.
12.4 Professional Regulatory Compliance
Providers are solely responsible for ensuring that their participation in the Services complies with all applicable professional regulations, including but not limited to: (a) state medical, dental, veterinary, and allied health practice acts; (b) scope-of-practice limitations; (c) advertising and marketing regulations applicable to healthcare professionals (including state-specific advertising rules and FTC endorsement guidelines); (d) professional ethical standards and codes of conduct; (e) continuing education and licensure maintenance requirements; and (f) any restrictions on providing guidance across state lines. CareIMO does not provide legal, regulatory, or compliance advice to Providers. Providers should consult their own legal counsel regarding the implications of platform participation for their professional practice.
12.5 Provider Indemnification
In addition to the general indemnification obligations set forth in Section 17, Verified Providers further agree to defend, indemnify, and hold harmless the CareIMO Parties from and against any and all claims, demands, actions, investigations, liabilities, damages, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to: (a) any professional advice, opinion, or statement you provide through the Services, whether attributed or anonymous; (b) any allegation of malpractice, professional negligence, or professional misconduct arising from your platform activity; (c) any alleged formation of a provider–patient or other professional relationship through the Services; (d) any regulatory complaint, licensing board inquiry, or disciplinary proceeding related to your platform participation; (e) any misrepresentation regarding your credentials, licensure, specialties, experience, or qualifications; (f) any violation of HIPAA or other applicable privacy law in connection with your platform activity; (g) any violation of the rules, laws, guidelines, or policies of any state medical board, licensing authority, or professional organization; and (h) any Clinical Image consent violation related to images you upload or cause to be uploaded.
12.6 No Referral Relationship
Nothing in these Terms or the Services creates a referral relationship between CareIMO and any Provider. CareIMO does not receive compensation for referring, recommending, or directing patients or clients to Providers. Provider subscriptions, directory listings, leaderboard placement, and platform participation do not constitute referral fees, kickbacks, or arrangements subject to federal or state anti-kickback statutes (42 U.S.C. § 1320a-7b), the Stark self-referral law (42 U.S.C. § 1395nn), or equivalent state laws. Providers are solely responsible for their own compliance with applicable anti-kickback and self-referral laws.
12.7 Provider Profile Information
Verified Provider profiles may display information including but not limited to: display name, professional photo, specialties, credentials, years of experience, bio, practice website, office addresses, phone numbers, languages spoken, states of licensure, accepted insurances, verification status, Contribution Metrics, top specialties, recent answers, and recent activity. Providers are responsible for the accuracy and currency of all profile information. CareIMO may continue to display publicly available provider information (such as name, credentials, and licensure status) even after an Account is closed, for the benefit of consumer transparency, unless removal is required by law.
SECTION 13 – ADVERTISING AND SPONSORED CONTENT
13.1 Third-Party Advertising
The Services display advertisements provided by third-party advertising networks, including Google AdSense (on web) and Google AdMob (in mobile applications). The type, degree, placement, and targeting of advertisements are subject to change at CareIMO’s sole discretion. You acknowledge and agree that: (a) CareIMO may display advertisements in connection with the display of any content on the Services, including adjacent to User Content and Health Content; (b) third-party advertisements do not constitute endorsement by CareIMO of any product, service, or provider; and (c) CareIMO is not responsible for the content, accuracy, or availability of third-party advertisements or the products and services they promote.
13.2 Sponsored Provider Placement
CareIMO may offer paid promotional opportunities to Verified Providers or other entities. Such opportunities may include: (a) sponsored placement within search results or provider directory listings; (b) featured visibility in designated areas of the Services; (c) promotional badges or labels; or (d) other clearly labeled promotional placements. All sponsored placements shall be clearly and conspicuously identified as “Sponsored,” “Ad,” “Advertisement,” “Featured,” or similar disclosure, in compliance with FTC guidelines on native advertising and endorsements.
13.3 Separation of Sponsored and Organic Rankings
Unless explicitly disclosed otherwise: (a) sponsored placement does not alter organic directory ranking methodology or algorithms; (b) Contribution Metrics are calculated independently of any paid status, subscription tier, or sponsorship arrangement; (c) leaderboard rankings are determined solely by platform activity metrics, not by payment; and (d) platform-generated activity scores are not influenced by sponsorship status. CareIMO will disclose the principal factors that determine organic provider directory rankings and leaderboard placement.
13.4 Advertising Compliance
Advertisers, sponsors, and sponsoring Providers are solely responsible for ensuring that their promotional content and representations comply with all applicable laws and regulations, including: (a) FTC guidelines on endorsements, testimonials, and native advertising (16 C.F.R. Part 255); (b) state and federal advertising regulations applicable to healthcare professionals; (c) professional licensing board advertising rules; and (d) any other applicable advertising standards. CareIMO reserves the right to remove, reject, or modify any sponsored or advertising content at its sole discretion.
13.5 No Guarantee of Advertising Results
CareIMO does not guarantee: (a) advertising performance metrics; (b) impressions, views, or reach; (c) click-through rates or conversion rates; (d) patient or client acquisition; (e) specific placement frequency or duration; or (f) any specific commercial outcome from advertising, sponsorship, or promotional activities on the Services.
SECTION 14 – PAID SERVICES; SUBSCRIPTIONS; FEES
14.1 Available Paid Services
CareIMO may offer Paid Services, including but not limited to: (a) Verified Provider subscription plans at various tiers and billing cadences; (b) enhanced provider directory participation and profile features; (c) sponsored placement opportunities; and (d) other premium features as may be introduced from time to time. Access to Paid Services is subject to these Terms and any additional feature-specific terms presented at the time of purchase or enrollment.
14.2 Payment Processing
All payment processing for Paid Services is handled by Stripe, Inc. (“Stripe”), CareIMO’s third-party payment processor. By enrolling in Paid Services, you agree to: (a) pay all applicable fees as displayed at the time of purchase; (b) provide valid and current payment information to Stripe; (c) authorize CareIMO and Stripe to charge your designated payment method on a recurring basis for subscription services; and (d) comply with Stripe’s Terms of Service (available at stripe.com/legal) and Stripe’s Privacy Policy (available at stripe.com/privacy). CareIMO does not receive, store, or have access to your full credit card number, bank account number, or other sensitive financial account details; such information is collected and processed directly by Stripe.
14.3 Subscription Renewal and Fee Changes
Subscriptions shall automatically renew for successive billing periods at the then-current rate unless cancelled prior to the renewal date in accordance with Section 14.4. CareIMO reserves the right to modify subscription fees at any time. If fees for your subscription plan increase, CareIMO will provide you with at least thirty (30) days’ advance notice via email or in-app notification before the fee change takes effect for your next renewal period. Your continued subscription after the effective date of a fee change constitutes acceptance of the new fee. If you do not agree to the fee change, you must cancel your subscription before the next renewal date.
14.4 Cancellation
You may cancel a subscription at any time through your Account settings. Upon cancellation: (a) you will retain access to Paid Services through the end of your current paid billing period; (b) your subscription will not renew for the next billing period; and (c) fees already paid are non-refundable unless otherwise required by applicable law. Partial billing periods will not be prorated. If you are unable to cancel through Account settings, you may contact support@careimo.com for assistance. CareIMO may suspend or terminate Paid Services for non-payment or failed payment attempts.
14.5 Taxes
You are responsible for all applicable taxes, duties, and government assessments associated with Paid Services, excluding taxes based solely on CareIMO’s net income. CareIMO may collect applicable sales tax, use tax, or VAT where required by law.
14.6 Chargebacks and Payment Disputes
Initiating a chargeback or payment dispute with your financial institution without first attempting to resolve the issue directly with CareIMO may result in immediate suspension of your Paid Services and restriction of your Account. CareIMO reserves the right to recover costs associated with improper or fraudulent chargebacks, including administrative fees and legal expenses, where permitted by law. If you believe a charge is incorrect, please contact support@careimo.com before initiating a chargeback.
14.7 No Fiduciary or Revenue-Sharing Relationship
Enrollment in Paid Services does not create: (a) a partnership; (b) a joint venture; (c) a fiduciary relationship; (d) an employer-employee relationship; or (e) a revenue-sharing obligation between you and CareIMO. CareIMO retains sole control over pricing, monetization strategy, advertising inventory, feature availability, and data commercialization.
SECTION 15 – DISCLAIMERS OF WARRANTIES
15.1 SERVICES PROVIDED “AS IS.” THE SERVICES AND ALL USER CONTENT ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, CAREIMO EXPRESSLY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, COMPLETENESS, RELIABILITY, TITLE, AND QUIET ENJOYMENT. CAREIMO DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, TIMELY, ERROR-FREE, SECURE, FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS, OR THAT DEFECTS WILL BE CORRECTED.
15.2 NO MEDICAL OR PROFESSIONAL ADVICE. CAREIMO DOES NOT PROVIDE MEDICAL, DENTAL, MENTAL HEALTH, VETERINARY, DIAGNOSTIC, TREATMENT, PRESCRIPTIVE, OR OTHER PROFESSIONAL ADVICE. USER CONTENT, INCLUDING CONTENT SUBMITTED BY VERIFIED PROVIDERS, DOES NOT CONSTITUTE MEDICAL OR PROFESSIONAL ADVICE AND SHOULD NOT BE RELIED UPON AS A SUBSTITUTE FOR CONSULTATION WITH A LICENSED, QUALIFIED HEALTHCARE PROFESSIONAL. YOU SHOULD NEVER DISREGARD PROFESSIONAL MEDICAL ADVICE OR DELAY IN SEEKING IT BECAUSE OF SOMETHING YOU HAVE READ ON THE SERVICES.
15.3 NO PROVIDER ENDORSEMENT OR GUARANTEE. CAREIMO DOES NOT ENDORSE ANY PROVIDER, GUARANTEE PROFESSIONAL COMPETENCE, MONITOR OR VERIFY ONGOING LICENSURE STATUS, EVALUATE CLINICAL QUALITY, OR GUARANTEE THE ACCURACY OF ANY PROVIDER’S REPRESENTATIONS. VERIFICATION STATUS, CONTRIBUTION METRICS, LEADERBOARD PLACEMENT, DIRECTORY INCLUSION, AND PARTICIPATION HISTORY DO NOT CONSTITUTE ENDORSEMENT, CERTIFICATION, OR GUARANTEE OF CLINICAL QUALITY OR COMPETENCE.
15.4 NO GUARANTEE OF OUTCOMES. CAREIMO MAKES NO REPRESENTATIONS OR WARRANTIES REGARDING THE ACCURACY OR COMPLETENESS OF USER CONTENT, THE EFFECTIVENESS OR SAFETY OF TREATMENTS OR PROCEDURES DISCUSSED, PRICING ACCURACY, INSURANCE COVERAGE INFORMATION, PROVIDER AVAILABILITY, OR ANY OUTCOMES RESULTING FROM RELIANCE ON INFORMATION OBTAINED THROUGH THE SERVICES. ANY DECISIONS MADE BASED ON INFORMATION OBTAINED THROUGH THE SERVICES ARE MADE ENTIRELY AT YOUR OWN RISK.
15.5 NO DUTY TO MONITOR. CAREIMO DOES NOT UNDERTAKE A DUTY TO MONITOR, VERIFY, OR INVESTIGATE USER CONTENT, AND DOES NOT GUARANTEE COMPLIANCE BY USERS WITH PROFESSIONAL STANDARDS, LAWS, OR REGULATIONS. MODERATION ACTIVITIES, WHETHER PERFORMED MANUALLY OR THROUGH AUTOMATED TOOLS, DO NOT CREATE A DUTY OF CARE AND DO NOT CONSTITUTE ADOPTION, ENDORSEMENT, OR VERIFICATION OF USER CONTENT.
15.6 SECURITY DISCLAIMER. WHILE CAREIMO IMPLEMENTS COMMERCIALLY REASONABLE SECURITY SAFEGUARDS, NO INTERNET-BASED SERVICE CAN BE GUARANTEED COMPLETELY SECURE. CAREIMO DOES NOT WARRANT THAT THE SERVICES ARE IMMUNE FROM UNAUTHORIZED ACCESS, HACKING, DATA BREACHES, OR OTHER SECURITY INCIDENTS. YOU ACKNOWLEDGE THE INHERENT RISKS OF TRANSMITTING INFORMATION OVER THE INTERNET.
15.7 Jurisdictional Limitations. Some jurisdictions do not allow the exclusion or limitation of certain warranties. To the extent such laws apply, some of the above disclaimers may not apply to you, and you may have additional rights under the laws of your jurisdiction.
SECTION 16 – LIMITATION OF LIABILITY
16.1 EXCLUSION OF DAMAGES. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, CAREIMO AND ITS OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, AGENTS, AFFILIATES, AND LICENSORS (COLLECTIVELY, THE “CAREIMO PARTIES”) SHALL NOT BE LIABLE FOR ANY: (A) INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES; (B) LOSS OF PROFITS, REVENUE, DATA, GOODWILL, BUSINESS OPPORTUNITY, OR ANTICIPATED SAVINGS; (C) PERSONAL INJURY, EMOTIONAL DISTRESS, OR PROPERTY DAMAGE ARISING FROM OR RELATED TO USER CONTENT; (D) DAMAGES RESULTING FROM RELIANCE ON USER CONTENT, INCLUDING HEALTH CONTENT, WHETHER PROVIDED BY GENERAL USERS OR VERIFIED PROVIDERS; (E) DAMAGES ARISING FROM INTERACTIONS WITH PROVIDERS OR OTHER USERS, WHETHER ON OR OFF THE PLATFORM; (F) DAMAGES RELATED TO CONTRIBUTION METRICS, RANKINGS, LEADERBOARD POSITION, DIRECTORY PLACEMENT, OR VISIBILITY; (G) DAMAGES ARISING FROM UNAUTHORIZED ACCESS, SECURITY BREACHES, DATA LOSS, OR SERVICE INTERRUPTIONS; (H) DAMAGES ARISING FROM THE CONDUCT, ACTS, OR OMISSIONS OF OTHER USERS, INCLUDING VERIFIED PROVIDERS; OR (I) DAMAGES ARISING FROM THIRD-PARTY SERVICES, LINKS, ADVERTISEMENTS, OR CONTENT; EVEN IF CAREIMO HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND EVEN IF THE REMEDY OTHERWISE FAILS OF ITS ESSENTIAL PURPOSE.
16.2 CAP ON LIABILITY. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE TOTAL AGGREGATE LIABILITY OF THE CAREIMO PARTIES FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS, WHETHER IN CONTRACT, TORT, STRICT LIABILITY, OR ANY OTHER THEORY, SHALL NOT EXCEED THE GREATER OF: (A) ONE HUNDRED U.S. DOLLARS ($100.00); OR (B) THE TOTAL AMOUNTS ACTUALLY PAID BY YOU TO CAREIMO IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM. IF YOU HAVE NOT PAID CAREIMO ANY AMOUNTS, CAREIMO’S MAXIMUM AGGREGATE LIABILITY SHALL NOT EXCEED ONE HUNDRED U.S. DOLLARS ($100.00).
16.3 Assumption of Risk. You acknowledge and agree that: (a) the Services host third-party User Content over which CareIMO has limited control; (b) healthcare-related discussions involve inherent uncertainty, and information may be inaccurate, incomplete, or inapplicable to your situation; (c) online interactions carry inherent risks; (d) any reliance on User Content, including Health Content from Verified Providers, is undertaken entirely at your own risk; and (e) you are solely responsible for your own healthcare decisions.
16.4 No Liability for User Conduct. CareIMO is not liable for the conduct, statements, advice, opinions, omissions, or actions of Users, including Verified Providers. CareIMO shall not be responsible for disputes between Users, or for actions taken by Users based on information obtained through the Services.
16.5 Carve-Out for Certain Liability. Nothing in this Section shall limit liability for: (a) CareIMO’s gross negligence or willful misconduct; (b) fraud or intentional misrepresentation by CareIMO; (c) death or personal injury caused by CareIMO’s negligence (where applicable); or (d) any liability that cannot be excluded or limited under applicable mandatory law.
16.6 Basis of the Bargain. The disclaimers and limitations set forth in Sections 15 and 16 are a fundamental element of the basis of the bargain between you and CareIMO. You acknowledge that CareIMO has set its fees, offered its Services, and entered into these Terms in reliance upon these limitations, and that they represent a fair and reasonable allocation of risk. CareIMO would not provide the Services without these limitations.
16.7 Jurisdictional Limitations. Some jurisdictions do not allow the exclusion or limitation of certain damages. To the extent such limitations are prohibited by mandatory applicable law, some portions of this Section may not apply to you.
SECTION 17 – INDEMNIFICATION
17.1 User Indemnification
You agree to defend, indemnify, and hold harmless the CareIMO Parties from and against any and all claims, demands, actions, suits, investigations, liabilities, damages, losses, settlements, judgments, costs, and expenses (including reasonable attorneys’ fees and costs) arising out of or relating to: (a) your User Content, including Clinical Images; (b) your use or misuse of the Services; (c) your violation of these Terms, the Community Guidelines, or any incorporated policy; (d) your violation of any applicable law, regulation, or professional obligation; (e) your infringement or misappropriation of any intellectual property, privacy, publicity, or other rights of any third party; (f) your disclosure of information about third parties, including minors and animals, without proper authorization or consent; (g) your submission of unlawful, defamatory, harassing, or prohibited content; (h) your engagement in platform manipulation, fraud, or deceptive conduct; (i) any dispute between you and another User; or (j) any third-party claim arising from your acts or omissions in connection with the Services.
17.2 Provider Indemnification
Verified Providers’ additional indemnification obligations are set forth in Section 12.5 and are in addition to the obligations of this Section 17.
17.3 Procedure; Defense and Control
CareIMO will provide you with prompt written notice of any claim subject to indemnification (provided that failure to provide timely notice shall not relieve your indemnification obligation except to the extent you are materially prejudiced). CareIMO reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which case you agree to cooperate fully with CareIMO in asserting available defenses. You may not settle any claim in a manner that imposes liability, obligations, or restrictions on any CareIMO Party without CareIMO’s prior written consent.
17.4 Survival
The indemnification obligations in this Section shall survive termination or expiration of your Account and these Terms.
SECTION 18 – DISPUTE RESOLUTION; BINDING ARBITRATION; CLASS ACTION WAIVER
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT AND TO HAVE A JURY TRIAL. IT CONTAINS A BINDING ARBITRATION AGREEMENT AND A CLASS ACTION WAIVER.
18.1 Governing Law
These Terms and any Dispute shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law principles. The Federal Arbitration Act, 9 U.S.C. §§ 1–16, governs the interpretation and enforcement of the Arbitration Agreement in this Section.
18.2 Mandatory Informal Resolution
Before initiating arbitration or any other legal proceeding, the party asserting a Dispute must provide written notice (“Dispute Notice”) to the other party describing: (a) the nature and factual basis of the claim; (b) the legal basis for the claim; and (c) the specific relief sought, including a good-faith calculation of any monetary damages. The parties shall then attempt to resolve the Dispute informally for at least sixty (60) days from receipt of the Dispute Notice before commencing arbitration. Dispute Notices to CareIMO shall be sent by email to support@careimo.com (Subject: “Dispute Notice”) and by U.S. Mail to: CareIMO Inc., c/o Republic Registered Agent LLC, 262 Chapman Rd, Ste 240, Newark, DE 19702. Dispute Notices to you will be sent to the email address associated with your Account.
18.3 Binding Individual Arbitration
If a Dispute cannot be resolved through the mandatory informal resolution process described in Section 18.2, such Dispute shall be resolved exclusively through final and binding individual arbitration, rather than in court. This Arbitration Agreement applies to all Disputes, whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory, and regardless of when the claim arose.
18.4 Arbitration Rules and Procedures
Arbitration shall be administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules then in effect, as modified by this Section. If the AAA is unavailable, the parties shall agree on an alternative arbitration forum; if they cannot agree, a court of competent jurisdiction shall appoint one. The arbitration shall: (a) be conducted by a single neutral arbitrator with relevant experience; (b) take place in Wilmington, Delaware, or, at your election, in the county of your primary residence, or remotely by videoconference; (c) be conducted remotely where feasible, unless the arbitrator determines that an in-person hearing is necessary; and (d) result in a reasoned written decision including findings of fact and conclusions of law. The arbitrator shall apply Delaware substantive law (or federal law where applicable) and shall have authority to award only such relief, including damages, injunctive relief, and attorneys’ fees, as a court of competent jurisdiction could award under applicable law, subject to the limitations set forth in these Terms.
18.5 Arbitration Fees
For individual claims seeking $10,000 or less in total damages (exclusive of attorneys’ fees), CareIMO will pay all AAA filing and arbitration administration fees and will reimburse you for any filing fees you are required to advance. For claims exceeding $10,000, filing and administration fees shall be allocated as provided by the AAA Consumer Arbitration Rules. Regardless of the amount in controversy, each party shall bear its own attorneys’ fees and costs unless applicable law or the arbitrator’s award requires otherwise. CareIMO will not seek its attorneys’ fees or costs in arbitration unless the arbitrator determines that your claim was frivolous or brought in bad faith.
18.6 Class Action, Collective Action, and Jury Trial Waiver
YOU AND CAREIMO AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF, CLASS MEMBER, OR PARTICIPANT IN ANY PURPORTED CLASS, CONSOLIDATED, MULTI-PARTY, REPRESENTATIVE, OR COLLECTIVE ACTION OR PROCEEDING. YOU WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS ACTION AGAINST CAREIMO. YOU AND CAREIMO WAIVE ANY RIGHT TO A TRIAL BY JURY. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON’S CLAIMS AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING.
18.7 Mass Arbitration Procedures
If twenty-five (25) or more claimants represented by the same or coordinated counsel file substantially similar arbitration demands against CareIMO within a sixty (60) day period or in a coordinated fashion (a “Mass Filing”), the following procedures shall apply in addition to the AAA’s applicable mass arbitration rules:
(a) Bellwether Process: An initial batch of ten (10) individual demands, selected randomly by the AAA (five by each side if the parties cannot agree), shall proceed first as bellwether cases and be arbitrated individually.
(b) Stay of Remaining Claims: All demands beyond the initial bellwether batch shall be stayed pending resolution of the bellwether cases. No filing fees shall be assessed and no arbitrators shall be appointed for stayed demands during this period.
(c) Global Mediation: Following resolution of the bellwether cases, the parties shall participate in a single global mediation session before a retired federal or state court judge, lasting at least one full day, to attempt resolution of remaining demands based on the bellwether outcomes.
(d) Subsequent Batches: If mediation is unsuccessful, remaining demands shall proceed in sequential batches of no more than fifty (50) at a time.
These procedures are intended to provide an efficient, fair, and cost-effective resolution process while preserving each claimant’s right to individual adjudication. If a court of competent jurisdiction determines that these mass arbitration procedures are unenforceable, the remaining provisions of this Arbitration Agreement shall remain in effect.
18.8 Exceptions to Arbitration
Notwithstanding the foregoing, nothing in this Section prevents either party from: (a) bringing an individual action in small claims court for claims within that court’s jurisdictional limits; (b) seeking injunctive or other equitable relief in a court of competent jurisdiction for infringement or misappropriation of intellectual property rights; or (c) seeking temporary restraining orders or preliminary injunctive relief in a court of competent jurisdiction to prevent irreparable harm pending arbitration.
18.9 Opt-Out Right
You may opt out of this Arbitration Agreement by providing written notice to CareIMO within thirty (30) days of the date you first accept these Terms (or, for existing Users, within thirty (30) days of the effective date of any material update to this Arbitration Agreement). To opt out, send a written notice to support@careimo.com with the subject line “Arbitration Opt-Out” that includes: (a) your full legal name; (b) the username associated with your Account; (c) the email address associated with your Account; and (d) a clear statement that you wish to opt out of the Arbitration Agreement. If you opt out, all Disputes shall be resolved exclusively in the state or federal courts located in New Castle County, Delaware, and you consent to the personal jurisdiction of such courts.
18.10 Statute of Limitations
Regardless of any statute or law to the contrary, any Dispute must be filed within one (1) year after the date the party asserting the claim first knew or reasonably should have known of the facts giving rise to the Dispute, or the claim is permanently barred.
18.11 Severability of Arbitration Provisions
If any portion of this Arbitration Agreement is found invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect. However, if the Class Action Waiver in Section 18.6 is found unenforceable as to a particular claim or request for relief, then the entire Arbitration Agreement shall be void solely as to that claim or request for relief, and such claim or request for relief shall proceed in court.
SECTION 19 – RESTRICTIONS ON AUTOMATED ACCESS AND DATA USE
19.1 Prohibition on Automated Access
Except as expressly permitted in writing by CareIMO, you may not access or interact with the Services using any automated means, including robots, spiders, scrapers, crawlers, data mining tools, download accelerators, or any software application, script, or agent that automates interaction with the Services. The sole exception is publicly available general-purpose search engines (such as Google, Bing, and DuckDuckGo) that use standard web crawlers and comply with CareIMO’s robots.txt file.
19.2 Artificial Intelligence and Machine Learning Restrictions
Without CareIMO’s prior written consent, you may not use any data, content, or information obtained or derived from the Services to develop, train, fine-tune, validate, test, benchmark, or otherwise improve any machine learning model, artificial intelligence system, large language model, natural language processing system, computer vision system, or similar technology. CareIMO reserves all rights to commercially license platform data, content, and datasets for artificial intelligence and machine learning purposes.
19.3 AI Agent and Autonomous System Provisions
An “Agent” is any software, service, bot, or system that carries out autonomous or semi-autonomous actions on behalf of any person or entity, including AI assistants, automated workflows, browser extensions that interact with page content, and programmatic interfaces. Any Agent accessing or interacting with the Services must: (a) clearly identify itself as an automated system in its HTTP user-agent string or equivalent identifier; (b) respect all rate limits, access restrictions, and technical barriers imposed by CareIMO; (c) comply with all Terms applicable to human Users; (d) operate only within the scope expressly authorized by CareIMO in writing; and (e) not circumvent CAPTCHAs, authentication mechanisms, or other access controls. Unauthorized Agent access constitutes a violation of these Terms and may violate applicable computer fraud and abuse laws.
19.4 Prohibition on Competing Databases and Derivative Works
You may not use data, content, or information obtained from the Services to: (a) create, maintain, or operate a competing provider directory, healthcare Q&A service, reputation database, or similar product; (b) create derivative datasets that combine CareIMO data with external data sources for commercial profiling, marketing, lead generation, or competitive intelligence; (c) systematically download, store, cache, or redistribute User Content, provider profiles, Contribution Metrics, or other platform data; or (d) compile, aggregate, or package data from the Services for sale, licensing, resale, or other commercial distribution.
19.5 Technical Enforcement
CareIMO may implement rate limiting, CAPTCHAs, IP blocking, user-agent filtering, and other technical measures to detect and prevent unauthorized automated access. Circumvention of such measures is strictly prohibited and may constitute a violation of the Computer Fraud and Abuse Act (18 U.S.C. § 1030) and analogous state laws.
19.6 API Access
CareIMO does not currently offer a public API. Any future API access will be governed by separate API terms of service. Unauthorized programmatic access to the Services is prohibited.
SECTION 20 – TERMINATION AND ENFORCEMENT
20.1 Termination by CareIMO
CareIMO reserves the right, in its sole discretion, to terminate, suspend, restrict, or deactivate your Account or access to the Services immediately, with or without prior notice, if: (a) you violate these Terms, the Community Guidelines, or any other incorporated policy; (b) another person using your Account credentials violates these Terms; (c) you submit prohibited, unlawful, or high-risk content; (d) your conduct poses legal, regulatory, reputational, or safety risk to CareIMO, Users, or third parties; (e) CareIMO receives a complaint, legal demand, subpoena, or governmental inquiry relating to your use of the Services; (f) fraudulent, deceptive, or manipulative conduct is suspected; (g) you remain inactive for an extended period; or (h) CareIMO elects to discontinue all or part of the Services. CareIMO shall not be liable to you or any third party for any termination, suspension, or restriction of access.
20.2 Termination by You
You may terminate your Account at any time through Account settings or by contacting support@careimo.com. Termination of your Account does not relieve you of any obligations incurred prior to termination, including payment obligations for Paid Services.
20.3 Effect of Termination
Upon termination or suspension of your Account, whether by you or CareIMO: (a) your right to access or use the Services shall immediately cease; (b) CareIMO may disable your Account credentials; (c) you shall not create a new Account without CareIMO’s express written permission; (d) User Content may be retained, archived, anonymized, or removed in accordance with Section 6; and (e) you will lose access to Account-related data, Contribution Metrics, and platform features. Termination does not extinguish CareIMO’s rights in User Content under the license granted in Section 6.2.
20.4 Prohibition on Circumvention
Following termination or suspension, you agree not to attempt to access the Services through: (a) creating a new Account under your name, a pseudonym, or another person’s identity; (b) using another person’s Account; (c) employing VPNs, proxy servers, or other technical means to bypass restrictions; or (d) any other means of circumvention. Violation of this provision constitutes a material breach of these Terms and may result in further legal action.
20.5 Survival
The following Sections shall survive termination or expiration of your Account and these Terms: Section 1 (Definitions), Section 3.2–3.10 (Disclaimers within Nature of Services), Section 6 (User Content and License), Section 7 (Third-Party Posting), Section 8 (Clinical Images), Section 9 (Prohibited Conduct), Section 10 (Intellectual Property), Section 11 (Privacy and Data), Section 12.5–12.6 (Provider Indemnification and No Referral), Section 15 (Disclaimers), Section 16 (Limitation of Liability), Section 17 (Indemnification), Section 18 (Dispute Resolution), Section 19 (Anti-Scraping), Section 22 (General Provisions), and any other provision that by its nature should survive.
SECTION 21 – MODIFICATIONS TO TERMS AND SERVICES
21.1 Modifications to These Terms
CareIMO reserves the right to modify, amend, or update these Terms at any time in its sole discretion. If CareIMO makes material changes, CareIMO will provide notice by: (a) posting the updated Terms on the Services with a revised “Last Updated” date; (b) providing a summary of material changes; (c) providing in-app notification; and/or (d) sending notice to the email address associated with your Account. Material changes will become effective thirty (30) days after posting or such later date as specified in the notice. Non-material changes (such as typographical corrections or formatting changes) may become effective upon posting. Your continued use of the Services after the effective date of updated Terms constitutes acceptance of the modified Terms. If you do not agree to the modified Terms, you must discontinue use of the Services and may terminate your Account.
21.2 Modifications to the Services
CareIMO reserves the right to modify, update, suspend, or discontinue all or any part of the Services at any time, with or without notice, including adding, removing, or changing features, functionality, content, or pricing. CareIMO shall not be liable for any modification, suspension, or discontinuation of the Services.
21.3 Feature-Specific and Beta Terms
Certain features of the Services may be subject to additional terms, conditions, or restrictions. Such additional terms shall supplement these Terms and, in the event of conflict, shall control solely with respect to the applicable feature. CareIMO may offer certain features in “beta,” “preview,” or “early access” status. Beta features are provided “as is” without warranty of any kind, may be modified or discontinued at any time, and may not function as expected. Your use of beta features is at your sole risk.
21.4 No Reliance on Prior Versions
You acknowledge that the Services may evolve over time and that no representation is made that future versions of the Services will maintain the same features, structure, functionality, or performance as any prior version.
SECTION 22 – GENERAL PROVISIONS
22.1 Entire Agreement
These Terms, together with the Privacy Policy, Consumer Health Data Privacy Policy, Community Guidelines, Cookie & Tracking Technologies Policy, Clinical Image Policy, Provider Terms, and any additional policies published by CareIMO and incorporated by reference, constitute the entire agreement between you and CareIMO regarding the Services and supersede all prior or contemporaneous oral or written agreements, understandings, or representations.
22.2 Assignment
You may not assign, transfer, or delegate these Terms or any rights, obligations, or licenses hereunder without CareIMO’s prior written consent. Any purported assignment in violation of this provision shall be null and void. CareIMO may freely assign or transfer these Terms and its rights and obligations hereunder without restriction or notice, including in connection with a merger, acquisition, corporate reorganization, sale of all or substantially all assets, change of control, or operation of law.
22.3 No Waiver
The failure of CareIMO to exercise or enforce any right or provision of these Terms at any time shall not operate as a waiver of that right or provision or any other right or provision. Any waiver of any provision of these Terms must be in writing and signed by CareIMO to be effective.
22.4 Severability
If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court or arbitrator of competent jurisdiction, such invalidity shall not affect the remaining provisions, which shall remain in full force and effect. The unenforceable provision shall be modified to the minimum extent necessary to make it valid, legal, and enforceable while preserving its original intent and economic effect to the maximum extent possible.
22.5 Force Majeure
CareIMO shall not be liable for any failure, delay, or interruption in the performance of its obligations under these Terms resulting from causes beyond its reasonable control, including but not limited to: (a) acts of God, natural disasters, earthquakes, floods, hurricanes, or severe weather; (b) epidemics, pandemics, or public health emergencies; (c) governmental actions, orders, sanctions, embargoes, or regulatory changes; (d) war, terrorism, civil unrest, insurrection, or armed conflict; (e) labor disputes, strikes, or lockouts; (f) internet or telecommunications failures or disruptions; (g) cyberattacks, denial-of-service attacks, ransomware, or other security incidents; (h) power outages or infrastructure failures; (i) failures or disruptions of Third-Party Services, including cloud infrastructure (hosting and storage), payment processing (Stripe), or advertising network (Google AdSense/AdMob) outages; or (j) any other event beyond CareIMO’s reasonable control.
22.6 Electronic Communications Consent
By creating an Account or using the Services, you affirmatively consent to receive electronic communications from CareIMO, including:
(a) Email: transactional emails (account confirmation, password reset, payment receipts), notification emails (replies to your posts, helpful votes, followed provider activity), and promotional or marketing emails. You may unsubscribe from promotional emails at any time using the unsubscribe link in each email, in compliance with the CAN-SPAM Act (15 U.S.C. § 7701 et seq.). CareIMO reserves the right to send transactional and administrative emails regardless of your marketing preferences.
(b) Push Notifications: CareIMO may send push notifications to your mobile device regarding account activity, new replies, helpful votes, announcements, and other platform updates. You may enable or disable push notifications at any time through your device’s operating system settings or the notification preferences in your Account settings.
(c) SMS/Text Messages: CareIMO may send text messages to the phone number associated with your Account for account verification, security alerts, and other transactional purposes. Message and data rates from your mobile carrier may apply. Message frequency varies. You may opt out of non-transactional text messages at any time by replying STOP to any message or by adjusting your Account settings. For help, reply HELP or contact support@careimo.com. By providing your phone number, you represent that you are the subscriber or authorized user of that number, and you consent to receive text messages from CareIMO in compliance with the Telephone Consumer Protection Act (47 U.S.C. § 227) (“TCPA”).
You agree that electronic communications from CareIMO satisfy any legal requirement that such communications be in writing.
22.7 Notices
Legal notices to CareIMO shall be sent by email to support@careimo.com and by U.S. Mail to:
CareIMO Inc.
c/o Republic Registered Agent LLC
262 Chapman Rd, Ste 240
Newark, DE 19702
CareIMO may provide notices to you via: (a) email to the address associated with your Account; (b) in-platform notification or pop-up; (c) push notification; (d) SMS/text message; or (e) posting on the Services. Notice shall be deemed given: (i) if by email, upon transmission; (ii) if by in-app notification or push notification, upon delivery; (iii) if by SMS, upon transmission; (iv) if by posting, upon publication; and (v) if by U.S. Mail, three (3) business days after deposit.
22.8 Relationship of the Parties
Nothing in these Terms creates a partnership, joint venture, employment, agency, franchise, or fiduciary relationship between you and CareIMO. Neither party has the authority to bind, commit, or incur obligations on behalf of the other party. You and CareIMO are independent parties.
22.9 Third-Party Beneficiaries
Except as expressly set forth in these Terms, there are no third-party beneficiaries to these Terms. Verified Providers are intended third-party beneficiaries of the limitation of liability provisions set forth in Section 16 and may enforce such provisions directly to the extent relating to claims arising from their participation on the platform.
22.10 Export Compliance
You agree to comply with all applicable United States export and re-export control laws and regulations, including the Export Administration Regulations, in connection with your use of the Services. You shall not access or use the Services from any country or territory subject to comprehensive U.S. sanctions.
22.11 Government End Users
If you are using the Services on behalf of the United States Government, the Services are provided as “commercial items” as defined in 48 C.F.R. § 2.101, and the Government’s rights with respect to the Services are limited to those specifically granted in these Terms, consistent with 48 C.F.R. § 12.212 (Computer Software) and 48 C.F.R. § 227.7202 (Commercial Computer Software and Commercial Computer Software Documentation).
22.12 Accessibility Commitment
CareIMO is committed to making its Services accessible to all Users, including individuals with disabilities. CareIMO aims to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. If you experience any accessibility barriers while using the Services, please contact us at support@careimo.com with a description of the barrier, and we will work to address it. CareIMO welcomes feedback on improving the accessibility of the Services.
22.13 Interpretation and Construction
These Terms shall not be construed against either party as the drafter. The words “including” and “includes” mean “including without limitation.” References to “days” mean calendar days unless otherwise specified. References to URLs are to the content at those URLs as updated from time to time.
22.14 Contact Information
For questions, concerns, or notices regarding these Terms, please contact:
CareIMO Inc.
c/o Republic Registered Agent LLC
262 Chapman Rd, Ste 240
Newark, DE 19702
Email: support@careimo.com
Website: www.careimo.com
Provider Booking Links
Verified Providers may add a link to their own external booking, scheduling, or contact page on their CareIMO profile. CareIMO does not arrange appointments, process payments, transmit information you enter on a third-party booking site, endorse any booking system, or receive any commission, affiliate fee, referral fee, or other compensation from any scheduling, EHR, or booking vendor. Users who open a Provider booking link leave CareIMO, and the external site's terms and privacy policy govern what happens there.